Hassan Fixes the Problem

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Hassan worked at the front desk of a big hotel. He liked his job very much. Every morning, he arrived early and put on his uniform. He smiled at every guest. He helped people find their rooms. He answered the phone many times each day. One Tuesday morning, something bad happened. The computer system stopped working. Hassan could not check in any new guests. The line of guests in the lobby grew very long. People looked tired and unhappy.

Hassan felt very worried. A tall woman at the front of the line said, "I have been waiting for thirty minutes!" Another guest said, "I need my room now. I am very tired." Hassan took a deep breath. He said, "I am very sorry. We have a problem with our computer. I will help you as fast as I can." He found a notebook and a pen behind the desk. He wrote down each guest's name by hand. He gave each person a room key from the key box. It was slow work, but he stayed calm. He also asked his colleague to bring water and juice for the waiting guests. The guests were a little happier after that.

Hassan called the technology team right away. They came to the lobby in twenty minutes. They fixed the computer in about one hour. After that, Hassan entered all the information from his notebook into the computer. His manager came to see him later. She said, "You did a great job today, Hassan." Hassan smiled and said, "Thank you. I just wanted to help the guests." He learned something important that day. Problems can happen at any time. The best thing to do is stay calm and find a solution. Hassan felt proud of himself when he went home that evening.