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Carlos works at a hotel. He stands at the desk every day. He likes his job very much. He helps with many things. He books taxis for them. He recommends good restaurants. He answers many questions. The hotel is always busy. Many come and go. Carlos knows all the staff by name. He always wears a smart . He smiles at every . He is very and kind. He is good at his job. One morning, a walked up to the desk.
Her name was Mrs. Patel. She looked . "I have a problem," she said. "My room is not here." Carlos listened carefully. He looked at the computer. He searched for her name. He could not find it. "Please do not worry," he said. "I will help you." He called his manager. He explained the problem clearly. He checked another system. He searched again and again. Mrs. Patel waited.
She looked a little nervous. Carlos found the in a different system. It was under a different of her name. "I found it!" he said with a smile. "Your room is ready." Mrs. Patel looked very happy. "Thank you so much," she said. "You are very helpful." Carlos felt . He gave her the key card. He showed her the way to the lift. He told her about breakfast times. He answered all her questions. She thanked him again. Carlos went back to his desk. He was ready to help the next .
a hotel worker who helps guests with information and services
"The concierge helped me find a good restaurant near the hotel."
a reservation made in advance for a room, table, or seat
"I made a booking for two nights at the hotel."
a person who stays at a hotel
"The guest asked for an extra pillow."
feeling anxious or troubled about something
"She was worried because she could not find her passport."
having good manners and being respectful to others
"It is important to be polite to customers at work."
a special set of clothes worn for a job or school
"All the hotel staff wear a blue uniform."
the way letters are arranged to make a word or name
"There was a mistake in the spelling of my name on the form."
feeling pleased and satisfied about something you have done
"Carlos felt proud when he solved the problem for the guest."
Please do not worry
used to calm someone down and reassure them
""Please do not worry," said Carlos. "I will find your booking.""
I will help you
an offer to assist someone with their problem
""I will help you," he said, and he picked up the phone."
Thank you so much
a strong way of expressing gratitude
""Thank you so much," said the guest. "You saved my day!""
I found it
used to announce that you have successfully located something
""I found it!" she said, holding up the missing key."
listened carefully
paid close attention to what someone was saying
"He listened carefully before he answered the question."
come and go
to arrive and leave regularly
"Guests come and go all day at a busy hotel."
showed her the way
guided someone in the right direction
"The staff member showed her the way to the dining room."
ready to help
prepared and willing to assist someone
"The team at the desk is always ready to help guests."
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