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Petra walked into the bakery. She smiled at the woman behind the . The bakery smelled warm and nice. There were many breads and cakes on the shelves. Petra looked at all the things carefully. She wanted to buy a small of brown bread. She asked the woman, "Excuse me, do you have any brown bread today?" The woman smiled and said, "Yes, of course!" The woman took a from the . She put it on the . Petra looked at the . It was not brown bread. It was white bread. Petra felt a little surprised. She did not want to be .
She wanted to be . Petra spoke to the woman. She said, "I am sorry, but I think this is white bread." The woman looked at the . She said, "Oh, you are right! I am sorry about that." Petra smiled and said, "That is okay, do not worry." The woman went back to the . She looked again at the breads. She picked up another . She brought it to Petra. Petra looked at it again. It was brown bread, but it was a very big . Petra said politely, "Thank you very much, but this is too big for me." The woman looked a little . She asked, "Would you like me to cut it for you?" Petra thought about it. She said, "That is a kind idea, thank you."
The woman cut the bread in half. She put one half on the for Petra. Petra smiled and said, "This is perfect, thank you so much." The woman smiled back. She was happy to help. Petra paid for the bread. She put it carefully into her bag. Before she left, Petra turned to the woman. She said, "You have been very kind and helpful today." The woman laughed and said, "You have been very too!" Petra felt good. She was happy that she spoke kindly. She did not get angry. She did not feel . Petra walked out of the bakery. She was glad she said something.
a long flat surface in a shop where you talk to staff and buy things
"Petra stood at the bakery counter and waited."
having good manners and being kind and respectful to others
"She was very polite when she spoke to the woman."
a shaped piece of bread that is baked as one big piece
"Petra wanted to buy a small loaf of brown bread."
in a soft and kind way, without being harsh
"She spoke gently so the woman did not feel bad."
not polite; saying things in an unkind or disrespectful way
"Petra did not want to be rude to the woman."
not able to understand something clearly; not sure what is happening
"The woman looked confused when Petra said the loaf was too big."
feeling uncomfortable or shy because of a mistake or difficult situation
"Petra did not feel embarrassed because she was very kind."
a flat board fixed to a wall or in a shop where things are placed
"The woman took the loaf from the shelf."
Excuse me
used to politely get someone's attention or to say sorry for a small thing
""Excuse me, do you have any brown bread today?""
I am sorry, but...
a polite way to start a disagreement or correction without being rude
""I am sorry, but I think this is white bread.""
I think...
used to share your opinion in a gentle and unsure way
""I think this is white bread." she said softly."
You are right
used to agree that someone has said something correct
""Oh, you are right! That is white bread, not brown.""
That is okay, do not worry
used to tell someone that a mistake is not a big problem
""That is okay, do not worry," said Petra kindly."
Thank you very much, but...
a polite way to say no to something or point out a problem after saying thank you
""Thank you very much, but this loaf is too big for me.""
That is a kind idea
used to say that someone's suggestion is nice and thoughtful
""That is a kind idea, thank you," Petra replied."
You have been very kind
used to thank someone and tell them they were helpful and good
""You have been very kind and helpful today," Petra said."
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