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Rosa took her daughter, Lily, to a children's play area one morning. The play area was big and bright. There were slides, swings, and soft climbing frames. Lily was very . She wanted to play straight away. Rosa walked to the front desk. A young woman was sitting there. Her name badge said 'Mia'. Rosa smiled and said, "Hello, I have a for today." Mia looked at her computer screen. She typed in Rosa's name. Then she stopped. She looked up at Rosa. "I'm sorry," she said. "I can't find your ." Rosa felt surprised. She was sure she had made a . Rosa opened her bag. She took out her phone.
She found the email. "Look," she said. "I have the email here. It says today at ten o'clock." Mia looked at the email carefully. "Oh, I see the problem," said Mia. "Your is for next week. The date is different." Rosa looked at the email again. Mia was right. Rosa had made a with the date. She felt a little . Lily was still holding Rosa's hand. Lily did not understand the problem. She just wanted to go and play. "Don't worry," said Mia kindly. "We have today. I can help you." Rosa felt . Mia checked the computer again.
"Yes, we have for two people right now," she said. "That's great!" said Rosa. "Thank you so much." Mia printed a new . She gave it to Rosa. "Please keep this safe," said Mia. "You will need it when you leave." Rosa put the in her bag. She also changed her email on her phone. She changed the date to next week. She did not want to make the same again. Lily pulled Rosa's hand. "Can we go now, Mum?" she asked. Rosa laughed. "Yes, we can go!" she said. They walked into the play area together. Lily ran to the nearest slide. Rosa sat down on a bench . She watched Lily play and felt happy.
an arrangement to use a place or service at a specific time
"Rosa made a booking for the play area online."
feeling very happy and enthusiastic about something
"Lily was excited when she saw the slides and swings."
something that is wrong or not correct
"Rosa made a mistake with the date of her booking."
feeling uncomfortable or shy because of an error or awkward situation
"Rosa felt embarrassed when she saw her mistake."
feeling happy because a worry or problem has gone away
"Rosa felt relieved when Mia said there was space that day."
a small card or piece of paper that gives you permission to enter a place
"Mia printed a new ticket and gave it to Rosa."
an available place or spot for someone
"Mia said there was space for two people in the play area."
not far away; close to a place
"Rosa sat on a bench nearby and watched Lily play."
I have a booking
used to tell someone that you have already reserved a place or time
"Rosa said to Mia, "I have a booking for today.""
I can't find your booking
used when a reservation cannot be located in the system
"Mia said, "I'm sorry, I can't find your booking.""
I have the email here
used to show proof of something on your phone or device
"Rosa said, "Look, I have the email here.""
I can help you
used to offer assistance to someone with a problem
"Mia said, "Don't worry, I can help you.""
please keep this safe
used to ask someone to look after an important item
"Mia said, "Please keep this ticket safe.""
don't worry
used to comfort someone who is anxious or upset
"Mia said, "Don't worry, we have spaces today.""
make a mistake
to do something incorrectly or get something wrong
"Rosa made a mistake with the date of her booking."
straight away
immediately; without any delay
"Lily wanted to play straight away when she arrived."
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