Free Daily English · Level A2 (Elementary) · Topic: dealing with a mistake at work
Elena's Big Mistake
Name: ______________________ Date: ____________
Elena works in a small shop. She sells fruit, bread, and drinks. She likes her job very much. Every day she opens the shop at nine o'clock. She smiles at every customer. She always tries to be helpful. One morning, a customer comes in. His name is Mr. Karimi. He buys some bread and some fruit. Elena puts the items in a bag. She takes his money. She gives him his change. But she makes a mistake. She gives him too much change. Mr. Karimi does not notice. He says "Thank you" and walks out of the shop.
Elena counts the money in the till. She sees the problem. There is not enough money. She feels very bad. Her face goes red. She feels nervous and worried. She thinks about what to do. She does not want to tell her boss. Her boss is called Mrs. Patel. Mrs. Patel is kind, but she is also very careful about money. Elena takes a deep breath. She walks to Mrs. Patel's office. She knocks on the door. She says "I need to talk to you. I made a mistake with the change." Mrs.
Patel looks at Elena. Mrs. Patel is not angry. She listens to Elena carefully. She says "Thank you for telling me, Elena." Elena feels a little better. Mrs. Patel helps her check the till again. They write down the mistake in a notebook. Mrs. Patel says "Everyone makes mistakes. The important thing is to be honest." Elena nods her head. She feels relieved. She goes back to work. Later that day, Mr. Karimi comes back to the shop. He says "I think you gave me too much change this morning." He gives the money back. Elena smiles. She says "Thank you so much." It is a good end to a difficult day.
Key vocabulary
| mistake (noun) | something that is wrong or not correct“Elena makes a mistake with the change.” |
| change (noun) | the money you get back when you pay too much“She gives the customer the wrong change.” |
| customer (noun) | a person who buys something from a shop“A customer comes in and buys some bread.” |
| honest (adjective) | telling the truth and not hiding things“It is important to be honest about mistakes.” |
| nervous (adjective) | feeling worried or a little frightened“Elena feels nervous before she talks to her boss.” |
| till (noun) | the machine in a shop where money is kept“She counts the money in the till.” |
| relieved (adjective) | feeling happy because something bad did not happen“Elena feels relieved after she talks to Mrs. Patel.” |
| careful (adjective) | giving a lot of attention to what you do“Mrs. Patel is very careful about money.” |
Useful phrases
- make a mistake — to do something wrong by accident“Elena makes a mistake when she gives the wrong change.”
- take a deep breath — to breathe in slowly to feel calmer“Elena takes a deep breath before she talks to her boss.”
- feel bad — to feel sad or guilty about something“Elena feels bad when she sees the mistake.”
- I need to talk to you — used to start a serious conversation“Elena says "I need to talk to you" to her boss.”
- the important thing is — used to say what matters most“Mrs. Patel says "The important thing is to be honest."”
- nod your head — to move your head up and down to show you agree“Elena nods her head when she hears Mrs. Patel's words.”
- come back — to return to a place“Mr. Karimi comes back to the shop later that day.”
- write down — to record something on paper“They write down the mistake in a notebook.”
Word search
Find all 8 key words from the story. They can read forwards, backwards, up, down or diagonally.
| A | B | C | D | E | F | G | H | I | J | |
|---|---|---|---|---|---|---|---|---|---|---|
| 1 | Y | M | R | N | E | R | V | O | U | S |
| 2 | C | W | I | E | H | O | N | E | S | T |
| 3 | A | T | K | S | L | U | B | C | M | K |
| 4 | R | I | H | M | T | I | H | E | C | U |
| 5 | E | L | Z | P | Q | A | E | O | H | V |
| 6 | F | L | K | X | N | X | K | V | B | E |
| 7 | U | T | C | G | W | J | R | E | E | Y |
| 8 | L | N | E | I | C | U | O | G | Z | D |
| 9 | Y | A | J | K | H | L | W | F | Q | L |
| 10 | R | E | M | O | T | S | U | C | T | Z |
Comprehension quiz
What does Elena sell in the shop?
- A) Coffee and cake
- B) Books and pens
- C) Fruit, bread, and drinks
- D) Clothes and shoes
What mistake does Elena make?
- A) She forgets to open the shop
- B) She gives too much change
- C) She charges too much money
- D) She loses a customer's bag
Who is Mrs. Patel?
- A) Mr. Karimi's wife
- B) A customer in the shop
- C) Elena's friend
- D) Elena's boss
How does Elena feel before she talks to Mrs. Patel?
- A) Nervous and worried
- B) Happy and excited
- C) Angry and tired
- D) Bored and sleepy
What does 'relieved' mean in the story?
- A) Very tired after working hard
- B) Happy because something bad did not happen
- C) Confused about what to do
- D) Angry about a problem
What does Mrs. Patel say about mistakes?
- A) Elena must pay back the money herself
- B) Mistakes are never acceptable
- C) Only new workers make mistakes
- D) Everyone makes mistakes and honesty is important
What does Mr. Karimi do at the end of the story?
- A) He asks for more change
- B) He leaves and does not come back
- C) He calls the police
- D) He returns the extra money
Elena feels relieved at the end of the story. True or False?
- A) Not stated
- B) Not mentioned
- C) False
- D) True
What time does Elena open the shop?
- A) Half past eight
- B) Ten o'clock
- C) Eight o'clock
- D) Nine o'clock
The word 'till' in the story means:
- A) A type of bag
- B) A machine where money is kept in a shop
- C) A notebook for writing
- D) A type of shelf
Answer key (A2 (Elementary))
1. C 2. B 3. D 4. A 5. B 6. D 7. D 8. D 9. D 10. B
Word search answer key (A2 (Elementary))
Columns are lettered from the left, rows numbered from the top. The arrow shows the reading direction from the word's first letter.
careful: A2 ↓ · change: H3 ↙ · customer: H10 ← · honest: E2 → · mistake: B1 ↘ · nervous: D1 → · relieved: C1 ↘ · till: B3 ↓