Free Daily English · Level A2 (Elementary) · Topic: handling a mix-up with a booking
Rosa and the Wrong Booking
Name: ______________________ Date: ____________
Rosa wanted to take her two children to a children's play area. She made a booking online the week before. She chose a time on Saturday morning. She paid for two children and one adult. She was very excited about the visit. Her children talked about it every day. On Saturday, Rosa got the children ready early. They put on comfortable clothes and shoes. Rosa checked her phone for the booking details. She saw the confirmation message. Everything looked fine. They got into the car and drove to the play area. The children were very happy. They could not wait to play.
Rosa arrived at the play area and went to the front desk. She showed her booking confirmation to the woman there. The woman looked at the screen and frowned. "I am sorry, but your booking is for Sunday, not Saturday," the woman said. Rosa was surprised. She looked at her phone again. The woman was right. Rosa had made a mistake with the day. "Oh no, I am so sorry," Rosa said. "Is there any space for us today?" The woman checked the computer. "We are very busy today," the woman said. "There is a long waiting list." Rosa felt worried. Her children were looking at the play equipment with big eyes. Rosa asked politely, "Is there anything you can do to help us?" The woman thought for a moment.
"Let me check again," she said. She typed something on the computer. "A family just canceled their booking," the woman said with a smile. "You can have their place." Rosa was so happy. "Thank you very much!" she said. The woman changed the booking on the computer. Rosa's children ran to the play area. They climbed and jumped and laughed. Rosa sat down and watched them play. She felt very relieved. She decided to always check her bookings twice. It was a good day after all.
Key vocabulary
| booking (noun) | an arrangement to use or do something at a particular time“I made a booking for the swimming pool.” |
| confirmation (noun) | a message or document that proves something is arranged“She received a confirmation by email.” |
| frowned (verb) | made an unhappy or worried face“He frowned when he heard the bad news.” |
| mistake (noun) | something that is wrong or not correct“I made a mistake on my homework.” |
| canceled (verb) | stopped a plan or arrangement“They canceled the meeting because of the rain.” |
| politely (adverb) | in a kind and respectful way“She asked politely for a glass of water.” |
| relieved (adjective) | feeling happy because a problem is gone“I was relieved when I found my keys.” |
| equipment (noun) | the things that are needed for a particular activity“The play equipment was colorful and safe.” |
Useful phrases
- front desk — the place where you check in or ask for help“Please go to the front desk to register.”
- waiting list — a list of people who want something that is not available now“We put your name on the waiting list.”
- could not wait — to be very excited about something“The children could not wait to open their presents.”
- check again — to look at something one more time“Let me check again to be sure.”
- after all — used to say something turned out well despite problems“We had a nice time after all.”
- made a mistake — did something wrong by accident“I made a mistake with the address.”
- any space — room or a place available for someone“Is there any space in the class?”
- for a moment — for a short time“She stopped and thought for a moment.”
Word search
Find all 8 key words from the story. They can read forwards, backwards, up, down or diagonally.
| A | B | C | D | E | F | G | H | I | J | K | L | M | N | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1 | I | W | Z | I | Q | M | D | B | B | Y | W | L | M | J |
| 2 | N | Y | U | H | L | H | O | Z | D | O | S | N | L | R |
| 3 | K | Q | C | Z | G | O | P | E | T | U | T | O | E | X |
| 4 | V | T | N | X | K | S | L | Y | Z | Y | J | I | N | D |
| 5 | Q | A | N | I | Y | E | M | W | V | Z | J | T | J | U |
| 6 | P | N | N | E | C | H | L | B | V | R | Q | A | T | W |
| 7 | O | G | Z | N | M | R | P | A | E | F | V | M | A | D |
| 8 | L | O | A | A | Y | P | G | L | R | P | E | R | Y | O |
| 9 | I | C | X | H | T | Y | I | O | H | K | F | I | G | X |
| 10 | T | N | T | C | D | E | W | U | A | F | M | F | B | Q |
| 11 | E | J | C | V | V | N | T | T | Q | A | Z | N | C | F |
| 12 | L | K | M | E | E | H | S | O | M | E | P | O | C | U |
| 13 | Y | D | D | D | P | I | O | G | F | I | C | C | U | P |
| 14 | D | X | M | U | M | N | W | G | H | S | L | V | G | F |
Comprehension quiz
Why did Rosa go to the play area on Saturday?
- A) Her friend invited her.
- B) Her children were bored at home.
- C) She wanted to make a new booking.
- D) She thought her booking was for Saturday.
What does the word 'confirmation' mean in the story?
- A) A message that proves something is arranged
- B) A complaint about a service
- C) A type of ticket for entry
- D) A phone call from a friend
True or False: Rosa's booking was actually for Sunday.
- A) False
- B) Not mentioned
- C) True
- D) Not stated
What did the woman at the front desk do when she saw Rosa's booking?
- A) She frowned and told Rosa the booking was for Sunday.
- B) She smiled and welcomed Rosa.
- C) She asked Rosa to leave.
- D) She gave Rosa a refund.
What does the word 'relieved' mean?
- A) Feeling angry about a problem
- B) Feeling tired after a long day
- C) Feeling hungry after waiting
- D) Feeling happy because a problem is gone
How did Rosa get a place at the play area on Saturday?
- A) A family canceled their booking.
- B) She waited on the waiting list for hours.
- C) She paid extra money.
- D) She argued with the woman.
True or False: Rosa booked for three children and one adult.
- A) False
- B) True
- C) Not stated
- D) Not mentioned
What does 'waiting list' mean in the story?
- A) A list of activities for children
- B) A list of people waiting for an available place
- C) A list of prices for bookings
- D) A list of equipment in the play area
What did Rosa decide to do at the end of the story?
- A) Make a complaint to the manager
- B) Book a different play area next time
- C) Always check her bookings twice
- D) Never visit the play area again
True or False: The play area was quiet and empty on Saturday.
- A) True
- B) False
- C) Not stated
- D) Not mentioned
Answer key (A2 (Elementary))
1. D 2. A 3. C 4. A 5. D 6. A 7. A 8. B 9. C 10. B
Word search answer key (A2 (Elementary))
Columns are lettered from the left, rows numbered from the top. The arrow shows the reading direction from the word's first letter.
booking: H1 ↙ · canceled: B9 ↗ · confirmation: L13 ↑ · equipment: J12 ↖ · frowned: J7 ↙ · mistake: E14 ↗ · politely: A6 ↓ · relieved: J6 ↙