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    Free Daily English · Level A2 (Elementary) · Topic: returning something to a shop politely

    Mateo Returns a Broken Spade

    Name: ______________________   Date: ____________

    Mateo loved working in the community garden. He went there every morning. He grew tomatoes, beans, and herbs. One day, the garden shop lent him a spade. The spade was new and shiny. Mateo was very happy to use it. He carried it carefully to his plot. He started to dig the soil. The soil was hard and dry. Mateo pushed the spade down hard. Suddenly, the handle broke. Mateo stopped and looked at it. He felt worried. He did not want to keep a broken spade. He decided to return it to the shop. Mateo walked back to the garden shop.

    He held the broken spade in both hands. There was a woman at the counter. Her name was Rosa. She smiled at Mateo. "Good morning," she said. "How can I help you?" Mateo spoke slowly and politely. "Excuse me," he said. "I borrowed this spade this morning. The handle broke when I used it. I am very sorry." Rosa looked at the spade. She was not angry. "Thank you for bringing it back," she said. "Can you tell me what happened?" Mateo explained again. He was calm and clear. Rosa listened carefully to him. Rosa checked the spade.

    She saw that the handle was old inside. "This was not your fault," she said kindly. "The wood was already weak." Mateo felt relieved. He smiled at Rosa. "Thank you for understanding," he said. Rosa went to the back of the shop. She came back with a new spade. "Please take this one," she said. "It is strong and good." Mateo thanked her again. He felt happy and grateful. He walked back to his plot. He used the new spade carefully. The soil was easier to dig now. Mateo finished his work and felt proud. He learned that being polite always helps.

    Key vocabulary

    spade (noun)a tool with a long handle and a flat blade, used for digging“Mateo used a spade to dig the soil in the garden.”
    lend (verb)to give something to someone for a short time, expecting it back“The garden shop lent Mateo a spade for the day.”
    handle (noun)the part of a tool that you hold in your hand“The handle of the spade broke when Mateo pushed hard.”
    return (verb)to take or give something back to the place or person it came from“Mateo decided to return the broken spade to the shop.”
    politely (adverb)in a way that is respectful and well-mannered“Mateo spoke politely to Rosa at the counter.”
    relieved (adjective)feeling happy because something bad did not happen or ended“Mateo felt relieved when Rosa said it was not his fault.”
    fault (noun)responsibility for something bad that happened“Rosa told Mateo that the broken handle was not his fault.”
    grateful (adjective)feeling or showing thanks for something kind that someone did“Mateo was grateful when Rosa gave him a new spade.”

    Useful phrases

    • Excuse me — a polite way to get someone's attention or to say sorry for a small thing“"Excuse me," said Mateo, "I need to speak with you."”
    • How can I help you? — a phrase used to offer assistance to someone“Rosa smiled and said, "How can I help you?"”
    • I am very sorry — a phrase used to show that you feel bad about something“Mateo said, "I am very sorry" when he returned the broken spade.”
    • Thank you for bringing it back — a polite way to show appreciation when someone returns something“Rosa said, "Thank you for bringing it back" to Mateo.”
    • This was not your fault — a phrase used to tell someone they are not responsible for something bad“Rosa told Mateo, "This was not your fault."”
    • Thank you for understanding — a phrase used to show gratitude when someone is kind and patient“Mateo said, "Thank you for understanding" after Rosa helped him.”
    • Can you tell me what happened? — a polite way to ask someone to explain a situation“Rosa asked, "Can you tell me what happened?" when she saw the spade.”
    • Please take this one — a polite way to offer something to someone“Rosa said, "Please take this one" and gave Mateo a new spade.”

    Word search

    Find all 8 key words from the story. They can read forwards, backwards, up, down or diagonally.

    ABCDEFGHIJ
    1EZVLISNRTG
    2LLEGPNEGLP
    3QNDAOLPRUV
    4DBDNITOAAL
    5RENEANLTFW
    6PEVTRHIEWD
    7RETDVJTFAX
    8DLNURLEUFX
    9UGGFRBLLWB
    10AUYALNYLGT

    Comprehension quiz

    1. Where did Mateo work every morning?

      • A) In a community garden
      • B) In a park
      • C) At a market
      • D) At a hardware shop
    2. What did the garden shop lend to Mateo?

      • A) A bag of seeds
      • B) A pair of gloves
      • C) A spade
      • D) A watering can
    3. Why did the spade break?

      • A) Mateo dropped it in water
      • B) Mateo hit a stone
      • C) The handle was already weak inside
      • D) The blade was too heavy
    4. What does the word 'relieved' mean in the story?

      • A) Feeling sad and tired
      • B) Feeling happy because something bad did not happen
      • C) Feeling confused and worried
      • D) Feeling angry about something
    5. Who was at the counter when Mateo returned to the shop?

      • A) A woman named Ana
      • B) A boy named Leo
      • C) A woman named Rosa
      • D) A man named Carlos
    6. Mateo shouted at Rosa when he returned the spade.

      • A) True
      • B) False
      • C) Not stated
      • D) Not mentioned
    7. What did Rosa give Mateo at the end of the story?

      • A) A pair of gloves
      • B) Some money
      • C) A bag of soil
      • D) A new spade
    8. Which word means 'to give something back to the place it came from'?

      • A) Lend
      • B) Borrow
      • C) Keep
      • D) Return
    9. How did Mateo feel after Rosa helped him?

      • A) Happy and grateful
      • B) Angry and upset
      • C) Confused and worried
      • D) Tired and bored
    10. What lesson did Mateo learn at the end of the story?

      • A) That new tools are always better
      • B) That gardens are dangerous places
      • C) That he should buy his own spade
      • D) That being polite always helps

    Answer key (A2 (Elementary))

    1. A 2. C 3. C 4. B 5. C 6. B 7. D 8. D 9. A 10. D

    Word search answer key (A2 (Elementary))

    Columns are lettered from the left, rows numbered from the top. The arrow shows the reading direction from the word's first letter.

    fault: I5 ↑ · grateful: H2 ↓ · handle: F6 ↖ · lend: D1 ↙ · politely: G3 ↓ · relieved: H1 ↙ · return: A5 ↘ · spade: F1 ↙

    Free Daily English · Level B1 (Intermediate) · Topic: returning something to a shop politely

    The Right Thing to Do

    Name: ______________________   Date: ____________

    Mateo had been a regular volunteer at the community garden for several months, and he took great pride in maintaining his vegetable plot. One Tuesday morning, he borrowed a spade from the small equipment shop near the entrance, intending to turn over a stubborn patch of compacted soil. He worked steadily for a while, pressing the blade into the dry earth with increasing force. Without warning, a sharp crack rang out and the wooden handle split cleanly in two. Mateo stood still for a moment, staring at the broken tool in his hands. His first instinct was to feel embarrassed, but he quickly reminded himself that the honest thing to do was to return it and explain what had happened. He made his way back to the shop, holding the two pieces of the spade carefully.

    The attendant, a cheerful woman named Rosa, looked up from behind the counter as he approached. "Good morning," she said warmly. "Is everything all right?" Mateo placed the broken spade on the counter and spoke calmly. "I'm afraid the handle snapped while I was digging," he explained. "I wanted to return it straight away and let you know." Rosa examined the handle closely, running her finger along the split wood. "I appreciate you being so upfront about this," she said. "A lot of people would have just left it somewhere." She turned the handle over in her hands, studying the grain of the wood carefully.

    After a thorough inspection, Rosa concluded that the wood had been weakened by age and was already close to breaking before Mateo had even used it. "This really isn't down to you," she said reassuringly. "The handle had already started to deteriorate." Mateo felt a wave of relief wash over him, though he was glad he had returned it regardless of the outcome. Rosa fetched a sturdy replacement from the back room and handed it to him with a smile. "Thank you for handling this so well," she said. Mateo returned to his plot feeling lighter, knowing that his honesty had been both noticed and appreciated. He dug the soil with renewed energy, and the garden felt like a better place for the small act of integrity he had shown.

    Key vocabulary

    compacted (adjective)pressed or packed together tightly, making something dense and hard“Mateo struggled to dig through the compacted soil with the spade.”
    instinct (noun)a natural reaction or feeling that happens without thinking“His first instinct was to feel embarrassed about the broken spade.”
    attendant (noun)a person whose job is to help or serve others in a particular place“Rosa, the attendant at the garden shop, greeted Mateo warmly.”
    upfront (adjective)honest and direct about something, especially something difficult“Rosa appreciated Mateo for being upfront about the broken handle.”
    deteriorate (verb)to become progressively worse in condition or quality over time“The wooden handle had already begun to deteriorate before Mateo used it.”
    integrity (noun)the quality of being honest and having strong moral principles“Returning the broken spade was a small act of integrity on Mateo's part.”
    reassuringly (adverb)in a way that makes someone feel less worried or anxious“Rosa spoke reassuringly to Mateo, telling him it was not his fault.”
    sturdy (adjective)strong and solid, not easily broken or damaged“Rosa gave Mateo a sturdy replacement spade from the back room.”

    Useful phrases

    • Is everything all right? — a warm, informal way of asking if someone has a problem or needs help“Rosa looked up from the counter and asked, "Is everything all right?"”
    • I'm afraid... — a polite way to introduce bad or unwelcome news“Mateo said, "I'm afraid the handle snapped while I was digging."”
    • straight away — immediately, without any delay“Mateo wanted to return the broken spade straight away.”
    • I appreciate you being so upfront — a phrase used to thank someone for being honest and open“Rosa said, "I appreciate you being so upfront about this."”
    • This isn't down to you — a way of telling someone that something is not their responsibility or fault“Rosa told Mateo, "This really isn't down to you."”
    • regardless of the outcome — without caring about what the result or consequence might be“Mateo was glad he had returned the spade regardless of the outcome.”
    • Thank you for handling this so well — a phrase used to praise someone for dealing with a difficult situation calmly“Rosa said, "Thank you for handling this so well" as she gave him the new spade.”
    • a wave of relief — a sudden strong feeling of comfort or relaxation after stress or worry“Mateo felt a wave of relief when Rosa said the handle was already weak.”

    Word search

    Find all 8 key words from the story. They can read forwards, backwards, up, down or diagonally.

    ABCDEFGHIJKLMN
    1AVRJCZALECPAVX
    2LVCFENWQVKAYBA
    3OBWXCXGCKWZVBD
    4DREASSURINGLYE
    5FTHTOYEZSHIYZT
    6CHNHCRQERNQVEE
    7OXFALNQUTMTSLR
    8MSAADIIEXNUESI
    9PTLUYNGTOEHSAO
    10AUDFTRERSAZXUR
    11CRZHINFTBNOTGA
    12TDFTBPMVTYIXXT
    13EYYPUIKSUAMJKE
    14DJXQNZXCJTKHGE

    Comprehension quiz

    1. What was Mateo trying to do when the spade broke?

      • A) Plant seeds in soft soil
      • B) Turn over a patch of compacted soil
      • C) Water his vegetable plot
      • D) Trim the edges of his garden bed
    2. What does the word 'deteriorate' mean in the story?

      • A) To become stronger over time
      • B) To be replaced with something new
      • C) To become progressively worse in condition
      • D) To break suddenly without warning
    3. Why did Rosa say the broken handle was not Mateo's fault?

      • A) Because the shop had sold him a faulty tool
      • B) Because the wood was already weakened by age
      • C) Because he had used the spade correctly
      • D) Because someone else had broken it before him
    4. Mateo immediately hid the broken spade and said nothing.

      • A) Not stated
      • B) Not mentioned
      • C) False
      • D) True
    5. Which word best describes Mateo's behavior in the story?

      • A) Careless
      • B) Dishonest
      • C) Impatient
      • D) Honest
    6. What does the phrase 'I'm afraid' signal in the story?

      • A) That Mateo was asking for a refund
      • B) That Mateo was unsure what had happened
      • C) That Mateo was introducing unwelcome news politely
      • D) That Mateo was frightened of Rosa
    7. How did Rosa react when Mateo returned the broken spade?

      • A) She appreciated his honesty and helped him
      • B) She was angry and refused to help him
      • C) She told him to come back another day
      • D) She asked him to pay for a new one
    8. What does the word 'integrity' mean as used in the final paragraph?

      • A) A feeling of pride in one's work
      • B) The quality of being honest and having strong moral principles
      • C) A sense of belonging to a community
      • D) The ability to solve problems quickly
    9. Rosa said that many people would have simply left the broken spade somewhere.

      • A) True
      • B) False
      • C) Not mentioned
      • D) Not stated
    10. How did Mateo feel when he returned to his plot at the end of the story?

      • A) Guilty and embarrassed
      • B) Tired and frustrated
      • C) Nervous about using the new spade
      • D) Lighter and full of renewed energy

    Answer key (B1 (Intermediate))

    1. B 2. C 3. B 4. C 5. D 6. C 7. A 8. B 9. A 10. D

    Word search answer key (B1 (Intermediate))

    Columns are lettered from the left, rows numbered from the top. The arrow shows the reading direction from the word's first letter.

    attendant: J13 ↖ · compacted: A6 ↓ · deteriorate: N3 ↓ · instinct: K12 ↖ · integrity: K5 ↙ · reassuringly: B4 → · sturdy: B8 ↓ · upfront: E13 ↗

    Free Daily English · www.freedailyenglish.com/stories/mateo-returns-a-broken-spade-2026-09-02