Theo works at a hardware store. The store sells tools, paint, wood, and screws. Theo likes his job very much. He helps customers every day. One morning, Theo is standing near the paint section. He is waiting for a customer. His phone is in his pocket. Suddenly, his phone rings. It is a video call from his manager, Rita. Theo takes out his phone and answers the call. "Hello, Rita! Can you hear me?" he says. Rita's face appears on the screen. She looks serious. "Theo, I need to tell you something important," she says. Theo stands up straight and listens carefully. He feels a little nervous. Rita starts to speak. "Theo, we have a big problem with the new order of—" Then the screen freezes. Rita's face stops moving.

Her mouth is open. She looks very funny. Theo taps the screen with his finger. Nothing happens. "Rita? Rita, can you hear me?" he says. But there is no sound. The internet in the store is very slow that day. A customer walks over to Theo. The customer wants to buy some nails. "Excuse me," the customer says. "Where are the nails?" Theo looks at the frozen screen. He looks at the customer. He feels very confused. "Sorry, one moment please," Theo says to the customer. He shakes his phone. He turns it off and on again. Rita's face is still frozen on the screen. Her mouth is still open. Theo laughs quietly to himself.

After one minute, the video call starts working again. Rita is still talking. "...so we need fifty more boxes by Friday," she says. She does not know the call was frozen. "Did you hear everything I said, Theo?" Rita asks. Theo feels embarrassed. He does not want to tell Rita that the screen was frozen. "Yes, of course!" Theo says quickly. But he did not hear anything. He only heard "a big problem with the new order." After the call ends, Theo thinks hard. He walks to the computer at the front desk. He looks at the store's order list. He finds the new order. He reads it carefully. Then he understands what Rita needed. He picks up his phone and calls Rita back. "Rita, I think we need fifty more boxes. Is that right?" Rita laughs. "Yes, Theo! Well done!" she says.